Our reports

This report breaks down each business day, showing the maximum and average number of phone lines used in half-hour periods. It helps you determine if you have enough phone lines or if you're overspending on unused lines.

The report can also identify situations where clients get a busy tone due to a lack of lines. Use it to optimize phone line usage, save costs, and improve client experience.

The Busy Times report offers an hour-by-hour graphical breakdown of call volumes for each day, allowing you to quickly identify traffic trends and busy periods.

This report enables you to optimize your workforce scheduling and improve call handling efficiency, ultimately providing better customer service.

The Call Analysis report provides a half-hourly breakdown of important call data, including outbound, answered, and abandoned calls, displayed in clear graphs.

This report helps you plan staffing requirements and optimize call handling efficiency throughout the working day.

This report provides detailed information on call expenses by showing graphical representations in the form of pie charts for volume, duration and cost. It also includes a table with complete data regarding the location of the calls you're making.

The report classifies calls based on tariff bands, such as local, national, mobile, international, etc. It helps you quickly identify which calls are taking up the most time and costing you the most money.

The Call Volumes Report provides a comprehensive overview of your call activity by site, group, or user. The report is interactive, allowing you to drill down for more details.

It displays a graphical and tabular representation of your outbound, answered, and abandoned calls in hourly blocks. Internal and external calls are itemized separately, and you can toggle between percentage and numerical values.

If you need to find specific information, this report offers maximum flexibility. You can narrow down your search by specifying your search criteria from any of the available fields, such as CLI and LCR codes. This allows you to quickly find the information you're looking for, even if it's like finding a needle in a haystack.

Our flexible report offers more information than the built-in reports, giving you the option to specify exactly what search terms you want to look for, including Caller ID and LCR calls. With this level of customization, you can easily access the data that's most relevant to your needs.

The Daily Activity report offers a summary of the total volume of inbound, outbound, and lost calls for each day. This report is perfect for identifying call volume trends and quickly highlighting busy days, helping you plan your staffing requirements more effectively. Additionally, it can assist you in monitoring the response to advertising campaigns.

By analyzing the data presented in the report, you can gain insights into call volume patterns and adjust your business strategy accordingly. With this information, you can ensure that you have adequate staffing on hand during peak periods and optimize your advertising campaigns to maximize their effectiveness.

Direct Dial In, commonly known as 'DDI', allows callers to bypass your main number and call directly to a specific extension. With our DDI report, you can easily monitor the performance of each inbound DDI number. The report provides a summary of answered and missed call volumes, response times, and call durations.

Analyzing this report can help you understand the effectiveness of each DDI number and how well your team is handling these calls. You can identify any trends or issues with call volume, response times, or call duration and take steps to address them, ensuring that your customers receive excellent service.

The Enterprise Overview report provides call summaries for inbound, outbound, and missed calls across your organization. It allows you to quickly drill down into any area of interest to view detailed information, including specific extensions. With this level of detail, you can identify trends, potential issues, and areas for improvement.

With the Enterprise Overview report, you have the tools you need to optimize your organization's call handling and ensure that your customers receive the best possible service.

The frequent calls report provides a top-ranking list of your most frequently made and received calls. This information can be used to identify abuse and help you make decisions about how to call common destinations. You can even negotiate better call rates with your network provider(s) using this report. Additionally, you can specify partial telephone numbers to narrow your search down to specific information, such as London numbers only.

Our Inbound Call Performance report compares your inbound call traffic's answering speed against pre-defined thresholds. You can analyze data by year, month, day, or hour and view a visual indication of the number of calls answered within each threshold.

The report also includes tabular data for further analysis.

The Missed Calls report provides a detailed breakdown of handled and missed calls. The missed calls are categorized based on the frequency of the caller's attempts, with a priority assigned to each missed call. The call back period can be customized to determine whether a missed call should be considered handled.

Email notifications for missed calls are available, ensuring that no calls should go unreturned.

This report is designed for situations where you need to create a telephone bill for clients who have used your telephony services, such as in a business center, hospital, hotel, or other organizations. It produces a fully detailed bill, allowing you to bill for calls made.

You can fully customize the style of the bill to match your branding and add personalized headers and footers.

The Random Call Selection report provides a perfect tool to select calls at random for spot-checking purposes.

It's often used in conjunction with call recording. You can annotate, score, or listen to each of the calls that the report produces.

This report is designed to help organizations comply with local data protection regulations. The report allows the user to delete all records and recordings associated with a particular phone number, if required.

This feature can help organizations ensure that they are fully compliant with local data protection laws and regulations.

This report allows you to set customizable response time targets to evaluate the performance of your organization, departments, and individual users. It comes with standard 5, 10, and 15-second targets, but you can easily adjust them to fit your needs.

The report is useful for identifying call answering issues at specific sites, departments, or among individuals.

Quickly identify your top calls. Top calls are defined as the highest in terms of cost or duration, making it useful for identifying call patterns and potential abuse.

It can also help optimize call routes and rates by providing insight into frequently dialled numbers.

The Unused Devices report allows you to identify users and channels within your organization who have not made or received any telephone calls over a specified period.

This report is useful for identifying inactive extensions that may no longer be needed, as well as for monitoring employee productivity and ensuring that resources are being used effectively. The report provides a list of inactive users and channels, along with the date of their last call activity, making it easy to identify which extensions may need to be deactivated or reassigned.

The User Activity report analyzes the call volumes of your users, both incoming and outgoing, internal and external. It is a drillable report, allowing you to examine calling patterns from site level down to individual user level. This is particularly useful for identifying users who are frequently on internal calls, which are not always accounted for.

This report provides a summary of call information for a specific period compared to the same period from the previous year.

It helps you track call patterns over time, identify trends, and plan your budget accordingly.

The Account summary report groups phone calls by the account code(s) used to make each call. This feature is useful for organizations that use account codes to identify calls made or received on behalf of clients.

By using this report, you can easily track the amount of time spent with each client and generate bills for your clients.